SalesRabbit is growing and we’re looking to hire a Technical Customer Support Specialist to our team. A good one. You will be responsible for resolving phone, email, and chat support tickets, reporting bugs, collaborating with other departments to create the best customer experience possible, and you’ll work from our HQ in Lehi, Utah. Our company’s goal is to genuinely help our clients improve their business, and your role is crucial in making that happen.
Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.
Where We’re Headed: Based in Lehi, Utah, and with 100+ employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.
The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.
To be a good fit for SalesRabbit, you should:
- Possess a natural curiosity about how things work and how to improve them
- Be equal parts humble and confident
- Have grit like a honey badger
To be a good fit for this particular role, you should be/have:
- Proficient with iOS, Android, and web applications.
- Work well independently.
- Someone with an eye for detail and a strong team spirit.
- Fun to be around.
- Someone who has the grit to get through the tough times, the curiosity to always be better, and a grateful attitude.
- Great communication skills. We know everybody says this, but it’s the biggest part of this job, so we really mean it. We want you to be someone that our clients will love to hear from because you’re smart, helpful, and cool.
- Someone who has the desire (and patience) to help others fix their problem.
And it would just ice the cake if you:
- Previous door to door industry experience.
- Previous experience communicating with customers.
- Have strong problem solving skills.
- Like to think outside the box and look for new opportunities. There’s a lot of room for you to grow here and a Technical Customer Support Specialist who is fast, effective, and proactively solves problems before they even appear will really thrive here.
Benefits:
- 10 paid holidays
- 20 days of PTO
- 401(k) 100% matching up to 4% of salary (vesting is immediate)
- Company phone plan covering service for employee and spouse/child
- Onsite gym and other wellness initiatives
- Fully stocked break room and weekly catered lunches
- Corporate passes
- Women’s group
SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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